Frequently Asked Questions - FAQs

What is Kuntur?

Kuntur Bolivia is a travel planning service that plans, designs and creates highly customized itineraries to Bolivia. Kuntur will provide tailor-made itineraries, routes, tips and recommendations based on your tastes and preferences. Like this you save time, money and stress on organising your trip.

How does Kuntur work?

Easy. There are just a few steps to follow in order to start creating your personalized itinerary:

1. Complete de survey in the Plan Your Trip page.

2. Receive a shallow first itinerary and choose your Plan.

3. Tell us more details about your trip preferences by phone or email.

4. Receive tailor-made itinerary and recommedations.

5. Enjoy your personalized trip. Book the services you want and be free.

Which destinations do you specialize in?

Kuntur only specialize in Bolivia and its inland destinations. However, if you are having a South American trip and you are also visiting surrounding countries like Peru, Chile, Brazil, Argentina and Paraguay we can help by recommending you the best ways to cross borders or to take international flights to this countries.

Is Kuntur Bolivia a travel agency?

No, Kuntur is NOT a travel agency. A traditional travel agency and an online travel agency book, reserve and buy services to providers on your behalf. Kuntur is a travel planning service only.

Who is Kuntur perfect for?

Kuntur is perfect for anyone who wants to visit Bolivia in the near future, no matter if you travel solo, in couple, with friends or with family, Kuntur can help you by putting together the best itinerary and recommendations for your trip in Bolivia.

What type of trips does Kuntur plan?

Kuntur plans trips to Bolivia only and we can craft fully personalized trips to its inland destinations. Bolivia has three main travel styles: Cultural, Nature and Adventure activities. Kuntur is not about creating by the minute travel itineraries, instead, we allow you to have the freedom to set your own pace and choose what you will do, eat, and see in each place.

When is the best time to book a trip with Kuntur?

Depending on your request, Kuntur finds that the best time to start planning your trip is about 3 to 6 months out from your travel dates. At this point, flight schedules will be published and oftentimes hotels and activity suppliers will still have interesting prices. However, if you’ll be traveling during the peak season (from May to August), it’s best to book even further in advance to avoid hotels, transportation or activities from selling out.

How much does it cost?

We offer three packages. Kuntur Essential, Kuntur Plus and Kuntur Full Experience, each of them have different level of services and basic or premium features. Prices start at 177€ for a group of 4 people maximum and for an itinerary of up to 7 days. For full pricing details visit our Prices page.

I want you to book services for me, can you do it?

Since Kuntur Bolivia is not a travel agency nor a tour operator, we can not book any service on you behalf. However, we can assist you on the booking process for services like hotels, flights, transport, activities, restaurants and tours. Also, we provide a conciergery service in the Full Experience Plan so you can have someone to assist you in-situ when you need it, this person can help you getting tickets for events, making restaurant reservations and other similar services.

Is it really full customizable?

Yes, each itinerary is unique. That's why is so important that you provide all the details about your tastes and preferences, like the number of people you are travelling with, budget per person, dates, dietary restrictions, pace of travel and other relevant information.

How can I trust your recommendations?

Kuntur recommendations are based on personal experience and deep research on the places, destinations and activities you request. Kuntur have a big data base of travel services in Bolivia that is updated in a regular basis and we also have the great advantage of having early access to new services that are not listed in travel blogs, forums nor guides.

I already have a travel plan, can you work with it?

Yes of course, you will have to provide a copy of it via email.

How long does it take for me to receive my personalized itinerary after my purchase of a Plan?

Every itinerary is handcrafted to your preferences, so we need up to 7 days to send you the first personalized itinerary after your payment is received.

Will my itinerary be available offline?

Yes. Once you are happy with your itinerary or the number of revisions of your Plan has reached its limit, you will receive both a PDF copy of your itinerary so you can print it and a web version of it that you can save it in your mobile phone for you to access whenever you need.

Do I pay upfront?

Yes. All the payments should be done upfront. This will cover the time and expertise the travel advisor spend working on personalized and perfectioning your itinerary and assembling the best recommendations.

The prices include travel insurance?

No. However, if you request advising on travel insurances we can help you with that at no extra cost. We can recommend travel insurance according to the activities you are going to do and places you are going to visit. Moreover, it may be possible that you will only need your credit card insurance for a trip to Bolivia, so you will save some money avoing purposeless extra insurance.

Are prices refundable?

You may request a full refund under certain conditions. After you confirm an itinerary as satisfactory, the fees you paid are non-refundable. Your refund claim should be done before the date of departure of your trip. If you choose the Plus or Full Experience plan you can benefit from unlimited number of revisions until you are 100% satisfied before your trip to Bolivia.

Up to how many travelers per plan?

The fees tables shown in the Prices page are based on a maximum group of 4 people. If your group has more than four members, starting the fifth one a supplement of €10 euros per person per day of trip must be paid.

Is there a free version of your services?

Yes. The first itinerary that you'll receive in your mailbox after completing our survey is totally free. However, if you will like to personalize it; to get the best tips and recommendations on what to do, where to go and when; and to benefit from assistance during your travel you must choose the plan that suits you best.

Does the initial call have a cost?

If you call me for the first time asking for queries about our services, that call has no cost. However, the initial call that we have to learn about your preferences and ways of travel is included in the plans. So we'll schedule your call only after you chose the plan the most suitable to you.

I'd like you to organize my trip of more than 21 days, what do I do?

We are here to help you! You just have to contact me at gabriel@kunturbolivia.com and we'll discuss prices that will depend mostly on the number of days of your trip.

Do you book for me?

No, we don't book any service for you. Kuntur is not a travel agency, but rather, Kuntur is a travel planner, a travel designer, a travel advisor, a travel consultant, you name it. We create the best itinerary possible based on your preferences and budget, it will be your job to book the services that are suggested by Kuntur. But don't worry, you can be assisted in the booking process under request.

However, if you choose the Full Experience plan our on-site concierge service can help you making reservations in restaurant or certain activities or can buy tickets for shows or museum tickets if needed.

How and when do I make the payment?

Once we have scheduled the date for the inital phone call, you'll receive a link with the payment webpage that will detail the plan and the services that you've requested so you can easily proceed to the secure payment platform via Stripe or Paypal.

Can I have discounts?

The prices shown on the website are final and not negotiable. Nevertheless, if you have a special request or questions we'll be pleased to help you and we'll do our best to find a solution, you can send a message at gabriel@kunturbolivia.com

What is the payment process to follow?

You have two ways to start the Travel Planning service process and payment:


1. Through our initial planning survey for your trip in the Plan Your Trip section of the site.

2. Directly by phone call or by e-mail message.


After getting in contact with Kuntur by any of these two methods, you'll get a completely free initial itinerary with landmarks, must-see atractions and must-do activities during your visit. In the same e-mail you'll choose one of the three plans to proceed to the elaboration of your personalized travel itinerary and recommendations that will start by our initial phone call.

What does the planning service not include?

It should be emphasized that Kuntur doesn't include the booking service. We don't book flights, hotels, activities, tours and/or restaurants. We will recommend the best services according to your expectations and needs, then it will be your job to book the services that you decide to use following the booking links provided or the booking process instructions.

We don't provide any travel insurance, but under request we can help you choosing the option according to the activities you will do during your visit.

What about the cancellations?

If for any reason of force majeure you decide to cancel your entire trip, you have two options:

1. Notify about the cancellation of your original trip and request a postponement of the elaboration of your itinerary for the next 6 months. In this case we will keep your deposit and we will resume your trip when you decide it at no additional cost.

2. Request a full refund.

What are the exchange rates?

Kuntur works in Euros (EUR €) and the prices shown in US dollars (USD $) and British pound sterling (GBP £) in the fees table already include the exchange rates, so you'll not pay more than what you see. If you want to pay in another currency, the exchange rate will be made to the Euro and the payment page will already include the exchange rates and corresponding fees.

Let's talk

I'm here to help you create the best trip to Bolivia
and share with you my country's best secrets and hidden gems.
Don't be shy and send me a message!
Gabriel Ortiz - Travel Designer

Gabriel Ortiz

Travel Designer

or contact me at:

+33 (0) 7 68 32 41 29

WhatsApp

Skype

gabriel@kunturbolivia.com

Bolivia: unspoiled

Come to where the unexplored still exists